Disability Access Audits for Your Business

How can a Visual Disability Access Survey encourage more Visitors to your business?

Is your business Accessible to all?

Have you made improvements that make your building more inclusive to your visitors?

Do you actively encourage able bodied and people with impairments to your business?

Drone Site Surveys Visual Disability Access Survey can allow people with impairments to comprehensively plan ahead a visit to your premises. We give the most complete visual overview to help all visitors to fully understand the geography and surrounding location of your building.

Why our Visual Accessibility Audits are different?

Our visual offering uses the very latest in technology to allow people to plan their visit by viewing a virtual reality walkthrough from the external carpark right through to the internal toilet facilities.

We have developed our own platform that allows aerial imagery to be seamlessly combined with 3D interactive scanning to give the ultimate user experience.

Using our platform allows you to view every single step or wheelchair revolution of the way.

What can customers see from viewing our visual access survey?

Our access surveys only show reality, there is nothing virtual about our tours.

The images that we provide can be used by people with impairments to plan a trip to visit your premises from the comfort of their computer, tablet or even phone.

We also highlight within our description any positives that can help a person with impairment issues such as

• If any glass doors have contrast markings
• Any signage in large print
• If a hearing loop is available
• Any level access entrances / exits
• Width of any access points to the building
• If any handrails or support aids are on site
• Whether any on site staff have had specific disability awareness training
• Access to WC’s inside the building

Every premises have its own individual features, and we will actively highlight to your potential visitors all the positives that your building has from an impaired persons perspective.

What can you do with the visual survey we create?

The content we create can be inserted into your website, turned into an information document, be used on social media, even displayed on other websites and we can help whatever you hope to achieve.

At Drone Site Surveys we have the technical capabilities to create a full webpage and install it directly on to your website.

Alternatively, if you have a web designer or team, we can work with them to deliver all information needed to create a great display.

Disability Discrimination Act (DDA) Access Survey

The Disability Discrimination Act came into effect in 1995 and was superseded by the Equality Act in 2010, except in Northern Ireland which still adheres to the 1995 act.

You can view the full Equality Act 2010 here on the government’s website.

The full Act is extremely comprehensive but we are only going to deal with the impact of visiting buildings and how a person with a disability or impairment is able to interact with your building when visiting. We concentrate on the physical features of and the approach to the building.

A Full Building DDA Audit will include all the physical features of the building. The physical features as defined by the Act include

• steps and stairways
• kerbs
• exterior surfaces and paving
• parking areas
• building entrances and exits (including emergency escape routes)
• internal and external doors, gates
• toilet and washing facilities
• lighting and ventilation
• lifts and escalators
• floor coverings
• signs
• furniture
• temporary or movable items (such as equipment and display racks).
• public facilities (such as telephones, counters or service desks)

Basic DDA Checklist

Please see a basic example of the types of physical features that we include when carrying out a DDA survey. This will give you an idea of what we are looking for to ensure compliance.

ACCESS TO MAIN ENTRANCE

• Do you have alternative access, or a ramp, for people in wheelchairs? If the main entrance is not level or is inaccessible and hard to change in some other way, is there a rear or side entrance where level access is possible?
• Do the steps have a clearly visible handrail?
• Are the steps themselves clearly visible? Painting steps a different colour to the surrounding surfaces can make them easier for visually impaired people to see.
• Is the entrance well lit?
• Is there an accessible bell, or entryphone system, for people to use if they are having difficulties getting in? This would be particularly desirable if access is not ideal.

DOORWAYS

• Is the door opening wide enough for all users? Wheelchair users generally need at least 750mm clear opening width (the space available between the door frame and the door in the open position).
• Is the door-handle low enough for a wheelchair user to reach easily? The recommended height is 1000 mm.
• Are entrance mats flush with the floor so that the surface is even?
• If a door closer is fitted, does it have a delayed, or slow-action closure mechanism?

GETTING AROUND INSIDE THE PREMISES

• Are there enough signs?
• Are signs simple, short and easy to read, and located at convenient levels for wheelchair users? Signs can be made clearer by using pictorial symbols and visual clues.
• Are aisles, corridors and areas near doors free of obstacles and wide enough for wheelchairs to manoeuvre?
• If there is a change of level, is there a platform lift available? If not, is there a permanent ramp that is wide enough for wheelchairs?
• Are internal steps, and other potential hazards, clearly marked and fitted with a handrail and ramp?
• Are all floor surfaces as level as possible, without the need for major adjustments? For example, are mats and joins between different floors, etc flush with the floor and each other?

RECEPTION/WAITING AREAS

• Does your reception desk have an induction loop? This is a relatively cheap and simple adjustment but may be necessary, particularly at a glass counter.
• Is the reception area reasonably quiet and located away from any noisy machinery?
• Is seating suitable for people with mobility impairments?
• Is there waiting space for a wheelchair user?
• Might it be possible to create a lowered section of the reception desk? If not, it would be advisable to provide some means of allowing wheelchairs users to sign forms,
etc, such as a lower writing shelf, or simply a clipboard. The staff could be encouraged to come out from behind high reception counters when a wheelchair user approaches.
• Are people standing behind reception well lit from the front, to make lip-reading easier?

TOILETS

• Are the toilets accessible, both in terms of getting to and using them? If there is sufficient space available, the toilet may need to be modified to full wheelchair-accessible standards.

The following practical suggestions should also be helpful

• fit grab rails to help people with limited movement, balance or grip
• ensure floor surfaces are non-slip
• install outward opening doors
• avoid shiny ceramic tiles and floors, which may cause reflection and glare

EASE OF COMMUNICATION WITH STAFF

Your premises should make it as easy as possible for disabled people to communicate with your staff. Staff should show awareness of the needs and sensitivities of people with hearing impairments.

For example in situations where it is not reasonable to install an induction loop, staff should make the effort to communicate in other ways, such as exchanging written notes. Staff could be encouraged not to cover their mouths when speaking to patients in order to help people who lip-read. Allow extra time, and repeating back to the customer to check accuracy can also help, as even partially deaf people may lip-read.

Even if a few physical adjustments can be made, the attitude and awareness of everyone who deals with visitors are key. A clear willingness to anticipate needs and look for alternative solutions could go a long way to avoid any complaints or legal action against your business.